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Customer Service

Shipping & Delivery

All orders are shipped UPS to your location, shipping times are after the printed job is shipped. Turn-around times do not include shipping.

Max Q Designs, Inc. can only use its own shipping account and will not use customer provided account numbers for any couriers. Orders must be shipped at whole quantities and may not be split up. Please note that we don't ship to P.O. Boxes. We only ship to the USA.

Once your order has shipped we will email you a tracking number.

Privacy & Security

Max Q Designs considers the privacy of your information to be extremely important, we do not sell or rent your personal information to third parties.

As with most other websites, we collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site. We do not hold credit card information on our servers, all credit cards are handled by authorize.net and PayPal.

Returns & Replacements

Please read our Terms and Conditions  for details.

Ordering
All orders are processed shortly after we receive them, in order to expedite your order please ensure your files are print ready and supplied with your order or uploaded after checkout using your order number for reference.
Payment, Pricing & Promotions
Payment is accepted by Visa, Mastercard American Express, Discover and PayPal.
All pricing is subject to change at any time, all promotions will run to their stated date but can be discontinued at any time.
Viewing Orders
You can login and view your orders at any time using the login at the top of the screen.
Updating Account Information
Once you have logged in you can update your account information.
Sales Tax
Sales tax is charged in the state of Florida, if you are a reseller please fax your reseller certificate to 321 259 4707 and call us to set up your tax exempt account.